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pritamdas24
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Quote pritamdas24 Replybullet Topic: Failed to load database information
    Posted: 22 Aug 2007 at 6:42am
Hi
i am using CR XI and Oracle.
i have  published some reports and that is working fine.
now i  am trying to publish the reports with a different database name and user name.
so  i am publsihing theough ADMIN JAVA LUNCHPAD option.i am using CUSTOM option and giving the new database information in the database tab of process tab.
then i am trying to view the report by clicking Preview button there ,it gives me the error "Failed to load database information"
please help me
Regards
Pritam
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hilfy
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Quote hilfy Replybullet Posted: 28 Aug 2007 at 7:47am

Are you using BusinessObjects or Crystal Server to publish your reports?

In either case, the machine where the reports are published must have access to the database.  Have you checked the tnsnames on the report server to determine whether the correct entry is there for your database?  If so, try using tnsping to see if the server can "see" the database. 
 
-Dell
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