Hi. As a lead report developer at a company implementing Epic, I had the opportunity to handle all of the reporting and integration with Epic. I must say that I was disappointed with the way in which Epic and Crystal are integrated. The entire set up and implementation of Epic-Crystal integration is an arduous process that ultimately only allows you to push reports out to users on a scheduled basis. Users cannot run reports ad hoc or on demand at all. For this reason my company chose to implement a data warehouse (data marts) with merged legacy and Epic data and to use both BOE and Microsoft SSRS to do all reporting. We set up a website for user access to reports out of SSRS, we scheduled reports that were Crystal to run out of BOE and some users could run their own Crystal reports by using an inexpensive Crystal Viewer (there are many on the market and a few really good ones). I really don't understand Epic's entire way of dealing with reporting. The SQL database is poorly designed for efficient reporting, although in the 2010 version there will be a lot more data marts and that should help a lot.