I think I understand basically what yuo want to do. YOu need to get rid of both rows based on the criteria across multipel rows.
Youc an do this in a stored proc before getting the data into the report or you can handle this in group select criteria.
basically you need to create a group on the primary field for the records (file No field), create "flag" formulas that allow you to determine based on the summary of the flags which groups to keep and which to discard.
example:
//flag1
IF description in ("Policy complete*","Policy typed*") and N/A= 1 then 1
//flag2
If description = "Sirva Insuring*" and N/A=0 then 1
now sum flag 1 and flag 2 at your group footer.
If both sums are > 0 then this is a group to discard so use that logi in the group select criteria
NOT(SUM(flag1,fileno)>0 and sum(flag2,fileno)>0)
//flag
Edited by DBlank - 10 Sep 2014 at 12:02pm