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Cannot open Crystal Report in SAP BO Enterprise

Printed From: Crystal Reports Book
Category: Crystal Reports 9 through 2016
Forum Name: Data Connectivity
Forum Discription: How to connect to data sources and export reports
Printed Date: 23 Sep 2020 at 2:12am

Topic: Cannot open Crystal Report in SAP BO Enterprise
Posted By: stonewall63
Subject: Cannot open Crystal Report in SAP BO Enterprise
Date Posted: 27 Jan 2019 at 8:08am

When in the office, we can open Crystal Reports that are stored on our Business Objects Server without any problem. I use Crystal Reports 2013 on my desktop and open/edit/save/run reports on a BO Enterprise. So far, so good.

But when I take my work laptop home I run into an issue. I connect via the wifi in my house and itís a direct connection to the office network. Everything works fine except when I try to edit a report thatís on the BOE server. I can login just fine to it. I can navigate to the folder in BOE where the .rpt file is stored. But once I try to open it, I get the following error window:

ďThe report could not be opened from SAP BusinessObjects Enterprise.

ďPossibly the report is on a different SAP BusinessObjects Enterprise system than the one you

are currently logged onto. If this problem persists, please contact your administrator.Ē

As a workaround I brought home a separate router/modem pre-configured for a private VPI (VPN?) to our work network. Hooked it up and home and connecting that way, itís fine. But thatís an expensive workaround.

Any ideas of what may be causing this?

Thank you in advance.


Brad @ BH

Posted By: Sastry
Date Posted: 28 Jul 2019 at 11:08pm
Hi Brad,

I think your BO server is in clustered environment, when you connect from home, you are able to access primary node to see the reports.

Also you are not into your office domain network (using wifi) so, it is unable to validate the network path to pull the report into your desktop version.

VPN is only the solution, because when you connect through VPN you are connected to your office domain so, it is allowing to access reports.


please save reports which you want to modify from office network and make modifications and publish again in your BO.



Posted By: kevlray
Date Posted: 29 Jul 2019 at 4:03am
I know at one time we had an issue in our office (especially through a wifi connection).  There was some security setting that had to be set so that the BO credentials would be properly passed to the server.  Too many years ago to remember the details.

Posted By: hilfy
Date Posted: 20 Apr 2020 at 5:38am
To add to what these guys have said, if there are firewalls between your laptop and the BOBJ server(s), the BOBJ server processes need to be running on "specified ports", and those ports need to be open in the firewall(s).

You need specified ports because otherwise BOBJ will randomly pick ports for each of the server processes. It used to be that those were all in the 6401-6499 range, but that's no longer the case, so there's no way to just open a range of ports that will be randomly selected by BOBJ.


Proviti, Data & Analytics Practice -

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