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dlabrec
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Joined: 03 Jun 2008
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Quote dlabrec Replybullet Topic: Error printing reports
    Posted: 18 Jul 2008 at 7:54am
I am migrating our Crystal Reports to a new server. In testing the new new server, I can run and view reports fine.

When I attempt to print a report, I get an error message "Your current security settings prohibit running AciveX controls on this page. As a result, the page may not display correctly."

This is happening to every user who trys to print reports off the new server. I can print fine off the old server. I am an admin on my local pc.

Any suggestions?

Thanks,
Dave

Update to this, I just notice when I do try to print off the new server, an application log is generated in Windows Event Viewer on my local pc. The message in the log is:

"The Scan was unable to scan password protected file C:\Documents and Settings\dlabrec\Local Settings\Temporary Internet Files\Content.IE5\JZXBZL4O\PrintControl[1].cab\DEPENDENCYINSTALLER.EXE. Scan engine version used is 5200.2160 DAT version 5339.0000."

The source is McLogEvent

I did a search using that log and it is pointing to McAfee Anti-Virus. I am guessing that McAfee is preventing the select printer dialog box from opening.

When I print from the old server, a log is not generated, I do get the select printer dialog box and a I am able to print.

Edited by dlabrec - 18 Jul 2008 at 8:23am
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