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 Crystal Reports Forum : Crystal Reports 9 through 2022 : Report Design
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LizW
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Quote LizW Replybullet Topic: Parameters, Groups, Counts
    Posted: 22 May 2007 at 12:44pm
Confused  I am new to CR, need major help.  I have to design a report based on multiple manipulations of a set of data.  Some of the Report columns use a parameter date, some do not.  One column is based on a closed status, one column is based on both closed and open status of tickets.  It would look like this:
 
 
UnitName   Tickets opened, Tickets closed, Tickets currently opened, Oldest open ticket, Date of Oldest Open Ticket.
 
Can I attach a parameter to individual fields?  (Tickets Opened and Tickets closed would be user input parameter dates).
 
Can I filter/select then group and count records AFTER reading records?
 
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RobV
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Quote RobV Replybullet Posted: 23 May 2007 at 1:14am
Liz,
 
Please post a workable sample of data. This is probably straight forward but difficult to be sure without seeing the raw data.
 
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LizW
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Quote LizW Replybullet Posted: 23 May 2007 at 8:26am

Thanks for such a prompt reply to a post, it is impressive!I do not know how much data you need, so here is a smattering of info, will post results in a separate reply:

wdManager Open Time Close Time Status Flag Incident ID Team
phil shoup 5/1/2007 16:04 open TRUE L2-54453 servicedesk
phil shoup 5/22/2007 15:17 open TRUE L2-54431 servicedesk
phil shoup 5/12/2007 15:15 alert stage 1 TRUE L2-54430 team1
phil shoup 5/22/2007 15:36 open TRUE L2-54439 team1
phil shoup 5/22/2007 15:09 5/22/2007 16:18 closed FALSE L2-54427 team2
phil shoup 5/2/2007 15:30 5/22/2007 15:32 closed FALSE L2-54435 team2
phil shoup 5/22/2007 16:08 updated TRUE L2-54454 team2
phil shoup 5/22/2007 17:01 updated TRUE L2-54466 team2
phil shoup 5/22/2007 15:57 5/22/2007 15:59 closed FALSE L2-54451 teamHW
phil shoup 5/22/2007 16:53 5/22/2007 16:55 closed FALSE L2-54463 teamJuv
eric wersal 5/22/2007 16:55 open TRUE L2-54462  
eric wersal 5/22/2007 17:57 updated TRUE L2-54470  
john thompson 5/22/2007 16:17 5/22/2007 16:50 closed FALSE L2-54457  
kurt buchert 5/22/2007 15:58 updated TRUE L2-54450  
rodney crockett 5/22/2007 15:08 updated TRUE L2-54423  
steve doane 5/22/2007 17:05 updated TRUE L2-54467  
terry williams 5/22/2007 17:56   open TRUE L2-54469  
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LizW
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Quote LizW Replybullet Posted: 23 May 2007 at 8:28am

Here is what I am trying to get:

wdManager Assignment Opened in DateRange Closed in DateRange Currently Open Oldest Ticket Number Oldest Ticket Time
phil shoup 7 4 6 L2-54430 5/1/2007 16:04
  team1 1 0 2 L2-54453 5/12/2007 15:15
  team2 3 2 2 L2-54454 5/22/2007 16:08
  teamHW 1 1 0  
  teamJuv 1 1 0  
  servicedesk 1 0 2 L2-54430 5/1/2007 16:04
             
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RobV
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Quote RobV Replybullet Posted: 23 May 2007 at 9:32am
I shall take a look at this now Liz.
 
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LizW
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Quote LizW Replybullet Posted: 05 Jun 2007 at 11:53am
Rob, I never did see a post after this.  I believe I gave you my work email address, and it can be rather tacky about blocking emails.  If you did send a reply, would you resend it to my home email?
 
Thanks,
 
Liz
2lizanne@charter.net             Home
 
 
PS, we are ordering the CR Encyclopedia, and have checked the chapters posted online.  Chapter 10 - Cross Tab - sounds like it is going to be a possible solution....  Yipee if it is!
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