Topic: Unable to Sum on Group Name Fields. Please help. Posted: 18 Oct 2011 at 6:49am
Please see question at the bottom:
Queue
Date
Call Count
Avg. Wait Time
Abnd
Abnd %
English Language Line
10/17/2011
309
0:0:39
11
3.6%
Spanish Language Line
10/17/2011
81
0:0:50
5
6.2%
Totals
387
0:0:41
16
4.1%
Hello,
As you can see, the Call Count is not summarizing correctly. The two fields are are Group Name fields that are summarized based on Sequence Number and "Calculate this summary" by using Distinct Count. I thought I could just put a Summary fied under the 2 counts to get the sum, but I was incorrect. Does anyone know how I can get this to sum the numbers correctly?
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