Report Design
 Crystal Reports Forum : Crystal Reports 9 through 2022 : Report Design
Message Icon Topic: Compare open and closed tickets with Crystal XI Post Reply Post New Topic
Author Message
gmac77
Newbie
Newbie
Avatar

Joined: 16 Dec 2012
Online Status: Offline
Posts: 4
Quote gmac77 Replybullet Topic: Compare open and closed tickets with Crystal XI
    Posted: 16 Dec 2012 at 5:28pm
Good Evening All i am in dire need of assistance with creating a report that can show and compare the open and closed incidents by month for this quarter of the fiscal year. I am creating the report to show each month broken down by the customers the tickets were created by followed by the department the tickets fall under ie. desktop support, but cannot combine the information for open and closed by month to create a chart or dashboard for presentation. Please help!
IP IP Logged
shanth
Groupie
Groupie


Joined: 06 Aug 2012
Location: United States
Online Status: Offline
Posts: 75
Quote shanth Replybullet Posted: 18 Dec 2012 at 4:48am
I guess you can use sub-reports to pull open and close reports separately and compare them in main-report. Maybe I am wrong, Can you explain a bit more....
IP IP Logged
gmac77
Newbie
Newbie
Avatar

Joined: 16 Dec 2012
Online Status: Offline
Posts: 4
Quote gmac77 Replybullet Posted: 20 Dec 2012 at 9:36am
Sure, i am working with CR XI pulling data from Phaseware tracker ticketing system data base. I have to create a report that compares the open and closed tickets from the 1st qtr of the fiscal year oct-dec and create charts to reflect the multiple layers of the drill down for each month. I want to show the same information, which is a drill down of the tickets open and closed by customer name by support group or type of support provided and finally a full detailed report of each ticket and cannot show them on a single report.
IP IP Logged
Post Reply Post New Topic
Printable version Printable version

Forum Jump
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot delete your posts in this forum
You cannot edit your posts in this forum
You cannot create polls in this forum
You cannot vote in polls in this forum



This page was generated in 0.032 seconds.