Crystal Reports Automated emails not delivered in Crystal Server

Technical Questions
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Topic: Automated emails not delivered in Crystal Server

Author	Message
hello Groupie Joined: 05 Feb 2014 Online Status: Offline Posts: 85	Topic: Automated emails not delivered in Crystal Server Posted: 21 Aug 2014 at 8:58am
	Hello: Our Crystal BO server cannot send to emails outside of the domain. There must be a setting somewhere that needs to be changed. I know the email is a good address, because I can send to it from out internal email when not going through the Crystal BO server. Any ideas are welcome. Thanks.
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praveeng Senior Member Joined: 11 Jul 2011 Online Status: Offline Posts: 165	Posted: 25 Aug 2014 at 2:26am
	Hi, Have you successfully added the Email Destination in the Destination properties of the adaptive job server ? You can do this in the CMC under Servers by navigating to the Properties of each job server and under Destination . Enter there the connection data to your SMTP server. Save your changes and restart the modified server. Go to CMC, go to servers go to servers by category then check Crystal Servers, right click the "ServerName.AdaptiveJobServer" server and click destination and there you have to adjust the mail server parameters Check this document for your reference http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/8077811e-7637-2e10-7c9f-dcb81d630b5c?overridelayout=true --Praveen G
	Praveen Guntuka, praveen_guntuka@yahoo.com
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hello Groupie Joined: 05 Feb 2014 Online Status: Offline Posts: 85	Posted: 25 Aug 2014 at 5:55am
	Thanks for the reply praveeng. The settings you suggested seem to already be set up. I went ahead and re-saved the info, then restarted the server. But, still no luck. The automated reports will work only within the domain...none will be delivered outside the domain.
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hello Groupie Joined: 05 Feb 2014 Online Status: Offline Posts: 85	Posted: 23 Sep 2014 at 11:32am
	Finally figured this one out, if anybody is having the same problem. There seems to be a setting on the MS Exchange server that was missing. It is called server relay settings. The ip number of the server that runs CR Business objects needed to be inserted in the Exchange server relay area.
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