Technical Questions
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dannact
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Quote dannact Replybullet Topic: Export to PDF-CR XI
    Posted: 08 Mar 2016 at 6:43am
In CR XI, some of our customers have lost the PDF option when trying to export a report to pdf. Has anyone seen this and have a solution? The other export options are in the drop down list, just not PDF. This is happening on Windows 7 environments with our customers running our reports in run time mode.
Any help is greatly appreciated. Please feel free to ask for additional details.
Dan
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kevlray
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Quote kevlray Replybullet Posted: 08 Mar 2016 at 7:17am
Do they have Adobe Acrobat reader installed?  Sounds like the .dll is missing.
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dannact
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Quote dannact Replybullet Posted: 08 Mar 2016 at 7:32am
Yes. Acrobat reader is installed. We have checked and all necessary reader dll's are there as well as the export dll's for Crystal. We have this issue only at 2 customer sites. Our other customers are not having this issue, running the same version of CR and Windows 7.
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kevlray
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Quote kevlray Replybullet Posted: 08 Mar 2016 at 9:43am
Not sure then.  Can't say I have had this issue.  The only other idea is a re-install Crystal Reports.
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