I'm struggling with what is probably a simple thing to do......

 

I have a call logging database when I need to create a report that shows calls opened and closed by user. A call can be opened by any member of a team but may be closed by someone else. All I am wanting to do is a count of calls opened and a count of calls closed by each team member.

 

I've tried the following...

 

Local NumberVar a:=0;
while {Incident.Status Description:}="Closed" do
(
a :=a+1
);
a