Hi
Can you explain in detail please
CRM which CRM you are using ?
how do you generate the .rpt file also when you open the .rpt file in Crystal Check for the record selection forumla and see if you have any code their.
Like
companyname = {?parameter} if yes then change the code to
companyname like '*'
* is wildcard character which will fetch details for all companies
cheers
Rahul