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netta_min
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Joined: 13 Feb 2009
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Quote netta_min Replybullet Topic: CR-XI Release 2 :: Load Report Failed
    Posted: 13 Feb 2009 at 9:20am

Background:

    I've recently been handed the lovely responsibility of administrating my company's report server. It's been failing to show reports at least once a day, and not at any particular time.

Server Spec:

  • Windows Server 2003 R2
  • AMD Opteron 8354 2.75 GHz Quad
  • 4G RAM
  • CR-XI R2 SP4 (recently reinstalled)
  • Running IIS
  • .NET aspx scripts initiating .rpt files output to PDF.


This error is fairly random, as far as when it occurs, but I have a php script hitting the server every 10 minutes so I can reset IIS when it goes down. The attempt is logged as a warning in the Event Viewer:


Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 2/13/2009 6:07:35 AM
Event time (UTC): 2/13/2009 11:07:35 AM
Event ID: 41c061d01d7642dbaca68384738ff96b
Event sequence: 247
Event occurrence: 30
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/1/Root/Reports-1-128789479929375000
    Trust level: Full
    Application Virtual Path: /Reports
    Application Path: C:\Documents and Settings\Administrator\My Documents\Visual Studio 2005\Projects\CrystalReportsWebSite5\PrecompiledWeb\CrystalReportsWebSite5\

    Machine name: FAKEHOSTNAME(omitted for security)

Process information:
    Process ID: 4876
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.

Request information:
    Request URL: http://(omitted for security)/reports/ca_ss-8102.aspx?people_key=(omitted for security)
    Request path: /reports/ca_ss-8102.aspx
    User host address: 0.0.0.0(omitted for security)
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
    Thread ID: 1
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at CrystalDecisions.Web.ViewerGlobal.get_IsSafari()
   at CrystalDecisions.Web.CrystalReportViewer.Render(HtmlTextWriter output)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
   at System.Web.UI.Page.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Does anyone know what may be causing this? Also if I should post this somewhere else, please advise.

Thanks!

Edited by netta_min - 13 Feb 2009 at 9:23am
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