What is best practice (meaning all of you combined) with a department wanting to run a standard report with many of the detailed fields including description/solution (steps taken to implement solution), resolution, hours, assigned to, etc.  to determine if it the issue/ticket handled properly and according to their SOP.  They are interested in reviewing detailso on a quality assurance assessment scale.

 

I'm thinking that these details should be extracted into excel and then they can analyze, but sholdn't be within a crystal report ??? 

 

It sounds like they would rather have all their separated reports into one detailed comprehensive report.  I know it can be done, but apparently formatting and performance on their environment might be an issue?. Help, please! Thanks and I hope this makes sense.