I am a Syspro user which is hosted in the cloud. One of teh reporting tools in Syspro is crystal report writer CR Devloper Version 12.3.0.601 product type full

I wrote a simple report that print 4 fields  in the following format

JOB
StockCode  D e s c r i p t i on                       Ext QTY

I defined the printer and the page size to be 4.5 X .5 and when I preview the report it looks like the label that I am trying to print to

When I actually print to the printer it goes nuts and just prints  a tiny tiny little ity bity streak down the center of the label.

Too bad its not WYSIWYG  because the screen preview was spot on!
I export the data to Excel, I define the printer, label size and add some margins and I see a preview that looks exactly what I want my label to print like. I hold my bread because I've been down this path before and I tell it to print and low and behold the printer spits out my labels exactly like what appears on the preview.

OK so now I know the drivers and printer is fine but what is wring with crystal report writer why won't it print the label correctly ?

Any help with this would be much appreciated

All reports 8.5 x 11  are working fine. Its just this label that is acting up. I have printed to another label printer but its the same make and model so that will only prove that the hardware is OK.

Remember the preview looks perfect so if it was wysisyg all should be good. Note If I print the same thing from MS Excel to the same printer the labels print perfectly ! !

You are speaking about the margins in the page setup?

They are fine left .25  and 0 for all the rest  again teh wysiwyg preview  is perfect

I came across this



I don't think our crystal installation has SP2



Edited by DoubleD - 26 Sep 2012 at 11:08am