Technical Questions
 Crystal Reports Forum : Crystal Reports 9 through 2022 : Technical Questions
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DBlank
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Quote DBlank Replybullet Posted: 27 Sep 2012 at 1:39pm
You used average?
This is going to be in total minutes not the 'days minutes' format
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DBlank
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Quote DBlank Replybullet Posted: 27 Sep 2012 at 1:39pm
I think it is set to sum, not average
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rlivermore
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Quote rlivermore Replybullet Posted: 27 Sep 2012 at 1:50pm
It's set to average.
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DBlank
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Quote DBlank Replybullet Posted: 27 Sep 2012 at 1:57pm
Look at each row and see if the data is correct per row then see if there are some really high values that are setting your average off.
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rlivermore
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Quote rlivermore Replybullet Posted: 27 Sep 2012 at 2:04pm
Not sure what constitutes a high number but some of the tickets have been open for more than 20 days and some of them have negative dates/times as the work was completed before the ticket was opened.
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Quote DBlank Replybullet Posted: 27 Sep 2012 at 2:08pm
20 days would seem to do it.
If it is not what you want to see then you will have to rethink how or what you want to calculate.
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rlivermore
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Quote rlivermore Replybullet Posted: 28 Sep 2012 at 5:16am
Ok not sure where to go from here but I appreciate all of your help!
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