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cmrhema
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Quote cmrhema Replybullet Topic: cannot open crystal report export
    Posted: 13 May 2008 at 6:09am

"we have given an export option for the customers in crystal reports but for some customers it is invisible

but when i went into their login

it is visible



why does this happen



Kindly help



regards

Hema"
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hilfy
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Quote hilfy Replybullet Posted: 13 May 2008 at 1:38pm
What kind of an application is this?  Is it a web app or is it a Windows app?  Have you gone to the workstation of one of the users who is having the problem or are you just trying to replicate it on your workstation using their login?
 
-Dell
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cmrhema
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Quote cmrhema Replybullet Posted: 13 May 2008 at 8:09pm
Its a web application, We have used crystal reports that comes along with visual studio .net 2005.
 
And as you said, we are replicating in OUR workstation, as the clients do not belong to our city.
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hilfy
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Quote hilfy Replybullet Posted: 14 May 2008 at 7:58am
So, you're also accessing the application through your own network and they're accessing it through the Internet.
 
Have you tried accessing it from a computer that's not on the network?  What browser are you using?  Is it different from their browser?
 
If everyone is using IE, there are a couple of settings that may make a difference:
 
1.  Add your site to the trusted sites. 
2.  Under the Privacy tab, add your domain (mysite.com without the "www.") to the allowed sites.
 
-Dell
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