I have recently upgrade my Business Objects server from XIR2SP3 to XIR3.1SP6. After the upgrade I noticed that all my drop down prompts are asking to be selected in increments of 200 records. My users are used to using the double arrow and moving all of the parameters from the left to the right side. Now my title selections requires 12 clicks, 1 thru 6 to change the drop down list and the 2nd click to move the items onto the list.
I have research the problem and I have made the changes that were outlined here from the 2009 time frame. My Crystal Reports CR2008 SP6 works fine it is my Infoview that is cuasing the promblem.
I have the following:
HKEY_LOCAL_MACHINE, Software, Wow6432Node, Business Objects,Suite 12.0, Crystal Reports, ReportView, PromptingLOVBatchSize = HEX 2710 or 10000 Decimal, tried it both ways.
HKEY_LOCAL_MACHINE, Software, Wow6432Node, Business Objects,Suite 12.0, Crystal Reports, Database Options, LOV, MaxRowsetRecords = 10000.
HKEY_CURRENT_USER, Software, Business Objects,Suite 12.0, Crystal Reports, ReportView, PromptingLOVBatchSize = HEX 2710 or 10000 Decimal, tried it both ways.
HKEY_CURRENT_USER, Software, Business Objects,Suite 12.0, Crystal Reports, Database Options, LOV, MaxRowsetRecords = 10000.
HKEY_USER, Software, Business Objects,Suite 12.0, Crystal Reports, ReportView, PromptingLOVBatchSize = HEX 2710 or 10000 Decimal, tried it both ways.
HKEY_USER, Software, Business Objects,Suite 12.0, Crystal Reports, Database Options, LOV, MaxRowsetRecords = 10000.
I am using IIS NOT TOMCAT. We use IIS as that is where our expertise is. I am told this may be an inssue with IIS and the .NET Infoview.
The changes have been made along with changes to the Report Application Server to increase Batch Size Records to 10000.
The Server has been restarted but I am still getting prompted for batches of 200 records at a time in Infoview.