Hi,
Wondering if anyone can help me.
I am modifying a report that someone else wrote and it basically returns an average elapsed time for a month based on how quickly agents close tickets.
I know have to modify this for a weekly stat but when I modify the formula field to include "weekly" it scomes back saying that the "The group condition is not known"
Can anyone tell me why I cant use "weekly" or is my syntax wrong?
Thanks
Sean