I designed a crystal report to print shipping labels. The labels are 4.00 x 2.50 I  set the report page to no printer and I set user defined size horizontal 4.051 Vertical 2.5 and crystal choose landscape.

I'm running SysPro which uses Crystal reports
If I print the report out of designer the labels work perfectly
If I print outside of designer the labels get rotated, shrunk and centered to the middle of the page.

To make things just a little more complex I am on a hosted server and I am using Citrix Receiver

I can not for the life of me figure out how to fix this. Its almost as if designer and non-designer use to different methods to print.

Can anyone shed some light on this? 

Edited by DoubleD - 02 Mar 2017 at 6:26am

Not that this helps. But outside of Designer, you are using a Crystal Viewer of some sorts.  Depending on the version and various options that may be set in the back end, you could experience all kind of oddities.

I have seen some issues with various viewers that we can work around and other issues which there is no solution (sub-report with a text box is limited to 255 characters).

Unfortunately I am a user that has to deal with however the vendor has set up the Crystal Reports viewer.  I have not had to deal with the back end of the viewer so I do not know much about it.